RETURNS

COFFEE RETURNS

If you don’t like a coffee we’ve sent you, no worries at all. From the day you receive your coffee at home, you have 2 weeks to let us know if you liked it or not. If you didn’t enjoy it, send back the undesired product in its original packaging and we’ll ship you another coffee of your choice! To return a coffee or another product, reach out to us at www.myspecialbrew@gmail.com, If for any reason you do not wish to receive another coffee, we will refund your initial purchase, less the cost of shipping.

OTHER RETURNS

If you are unsatisfied with any purchase you have made with us for any reason, please contact us at info@commongroundcoffeeroasters.com. We are happy to offer refunds or exchanges on merchandise (non-coffee) items that are returned to us, in unused condition, within 30 days of purchase date. 

If you would like to make a return, please provide us with your name, the order number, which items, how many units you are returning, and the reason for the return. We will reply to the email with instructions on how to send the items back to us.

CANCELLATIONS OR CHANGES

If you need to cancel or make a change to your order, please reach out to us at www.yourspecialbrew@gmail.com, Tell us your name, the order number, which items, and the reason for the change. Orders with changes will be completely canceled and refunded, a new order will be placed to resolve the issue.

In the event of processing mistake or defective product, we will correct any errors and revise your order accordingly. Once our team has become aware of an error, we will work to resolve it within 72 hours.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jmprichard@yahoo.com or www.yourspecialbrew@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at www.yourspecialbrew@gmail.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.